Man this is the third time that this has happened to me since I have become a manager with the company. Yes you guessed it, I had yet another employee quit right before they were supposed to work their shift. What was different about this employee quitting however is that I kind of felt this one coming. There was a small incident yesterday that kind of led me to believe that she didn’t really want to be with the company any more. When, she first came in yesterday, she seemed to not be herself as I was told by my lead janitor. When I came in, I had an angry member waiting on me so that she could complain about her and how “rude” she was. Well like any situation, I made sure that the member knew that I would be handling the situation first. The member left, and like with any problem with people, there is always two sides to the story. I asked her what her side was to the story, not accusing her of anything, and she immediately started to break down and cry. She continued to say how the lady was lying on her and that she would never do that. Regardless of what happened, I just let her know that in any situation whether she was wrong or right, always remember to remain calm with customers. I thought we had a good talk but apparently not because I got the call early this morning that she would be quitting. Needless to say, I am not having such a good two weeks.
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June 2015
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