Thursdays are usually the days where business tends to pick up. With our company, people pay their bills by having a credit card on file and an automatic withdrawal happens once every month. A lot of times, people will change their credit card, have it stolen, not have enough money on it or whatever the case may be, and the money is not drafted to their account. Our job is to get a hold of the members so that they can update their account with the correct credit card information. During the day, we usually take around 4 hours to make as many calls as we can to members around the nation who are suffering from this problem. This is one of the main ways that we bring in revenue for our particular gym and is what a lot of gyms are lacking in.
For this particular task of generating revenue for the gym, it is important to come up with a strategy to motivate the staff I have to perform at a high level when making the calls, but also creating a strategy to maintain the performance level. The approach I use to keep everyone motivated is to turn it into a competition for who can get the most. Everyone really responds to a competitive side in the company because the majority of my employees played sports in high school and they still have that same competitive drive that they had in high school.
For this particular task of generating revenue for the gym, it is important to come up with a strategy to motivate the staff I have to perform at a high level when making the calls, but also creating a strategy to maintain the performance level. The approach I use to keep everyone motivated is to turn it into a competition for who can get the most. Everyone really responds to a competitive side in the company because the majority of my employees played sports in high school and they still have that same competitive drive that they had in high school.