You guys know the saying that the customer is always right, after this week, I am really starting to rethink if that is always true. Today has been the most stressful day for some of the smallest reasons. It seemed like I was dealing with a lot of complaints that I already knew about. The thing about the complaints is not the fact that they are complaining but the fact that there are so many complaints about the same thing. But when in customer service, you have to remember that the customer is always right. And in this particular setting, there is always going to be something going wrong because it is a gym and things tend to break down. Since there are so many complaints going on, I will do a club walk every two hours just to see if there is anything wrong with the club so that I can get it fixed before anyone says anything about it and the members really appreciate it. Some have even told me that they have never had anyone take the time out to do such a thing for the club which lets me know that I am doing something right. If you stay on the member’s good side, they truly will show their appreciation.
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June 2015
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