There is always something that needs tending to when it comes to running a gym whether that is broken equipment, angry members or whatever the case may be. Today, I had the pleasure of getting the news that our water fountain was not working today. Now working at a gym, that is one of the worse things that you could have break down on you at any time because when people sweat, they get thirsty, or possibly dehydrated. Needless to say, I heard EVERY SINGLE MEMBERS OPINION when I came into work that morning. Dealing with members that are angry about this seemed like one of the most impossible tasks I have had throughout the day. The complaints just kept coming and coming. The only thing that I could tell them is that I had a work order in for a new fountain and it should be coming soon. Still members were angry about there being no water fountain so I would still here about it. So to solve the problem, we decided to go buy a few cases of water to give to the members as they came in so that they had something to drink. The members ended up being satisfied with the solution that we provided. I think the lesson to take away from this experience is that there is always some kind of solution that can be provided for any problem, you just have to find the one that fits the customers needs and put it into place.
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June 2015
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