Sales are probably one of the toughest jobs to have in any industry just because there is so much pressure on the employees to hit numbers. It is no different with selling gym memberships. At some gyms (not all) there are those sales counselors who will do anything to hit that number so that they can keep their jobs. Then there are the ones that do things every now and then that don’t seem to be right and I have to correct what is wrong. I came into a situation today where I was forced to have a sit down with my sales team and break down the do’s and don’ts of their job. Before I got there, sales was stepping on the toes of the front desk staff by flipping some deals and ultimately taking away commission from the front desk and sometimes ripping off the customers. When I sat down with them, I pretty much told them that I wasn’t going stand for that type of behavior and that it ends now. As a manager, I always want my members to have the best deal possible for them. I am all about the people and I think that working for this company has really taught me what my calling is in life: I need to be in a career where I can help and service people!
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June 2015
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